eb777 Privacy Policy

1. Who We Are

This Privacy Policy applies to the eb777 online casino and sports betting platform, accessible at eb777.io (the "Platform"). References to "eb777", "we", "us", or "our" in this document refer to the entity operating the eb777 Platform. References to "you", "your", or "player" refer to any individual who accesses, browses, registers an account on, or interacts with the eb777 Platform in any capacity.

eb777 is the data controller in respect of the personal data you provide to us or that we collect about you through your use of the Platform. As data controller, eb777 is responsible for determining the purposes and means of processing your personal data, and for ensuring that processing is carried out lawfully, fairly, and transparently in accordance with applicable data protection standards.

This Privacy Policy should be read in conjunction with the eb777 Terms and Conditions, available at /terms-conditions, and the Responsible Gaming Policy, available at /responsible-gaming. By using the eb777 Platform, you confirm that you have read and understood this Privacy Policy in its entirety.

2. Personal Data We Collect

eb777 collects the following categories of personal data from registered players and visitors to the Platform:

Category	Examples	Purpose
Identity Data	Full legal name, date of birth, national identity card (NID) number, passport number	Account registration, KYC age and identity verification
Contact Data	Mobile phone number, email address, residential address (city, district, division)	Account communication, support, withdrawal confirmation
Financial Data	bKash/Nagad/Rocket/Upay mobile account number, Visa/Mastercard last four digits, transaction history	Processing deposits and withdrawals, anti-money laundering compliance
Technical Data	IP address, device type, browser type and version, operating system, session timestamps	Platform security, fraud detection, responsible gaming monitoring
Usage Data	Games played, bet amounts, betting history, pages visited, session duration	Personalisation, responsible gaming, product improvement
Communications Data	Live chat transcripts, support emails, complaint records	Customer support, dispute resolution, quality assurance
Verification Documents	Scanned or photographed copies of NID, passport, utility bills, bank statements	KYC verification prior to withdrawal processing

eb777 does not collect special category personal data (sometimes referred to as sensitive personal data) such as racial or ethnic origin, political opinions, religious beliefs, health information, or biometric data, except where such data is voluntarily disclosed by a player in the context of a responsible gaming self-exclusion request, in which case it is used solely for the purpose of administering that request.

3. How We Collect Your Data

eb777 collects personal data through the following channels:

• Direct provision: Data you provide when registering an account, completing the KYC verification process, making a deposit or withdrawal, contacting customer support, or submitting a complaint.
• Automated collection: Technical data collected automatically when you visit and interact with the Platform, including IP address, device identifiers, browser type, and session activity logs. This data is collected through server logs, session tracking, and first-party cookies.
• Payment partners: Transaction confirmation data received from payment processors including bKash, Nagad, Rocket, Upay, and card network operators (Visa, Mastercard) when you make a deposit or receive a withdrawal.
• KYC verification providers: Identity verification data returned by third-party KYC service providers engaged by eb777 to confirm the authenticity of documents you submit during the verification process.
• Third-party game providers: Aggregated and anonymised gameplay statistics from game software providers (such as Pragmatic Play, Evolution Gaming, NetEnt, and Spribe) used to resolve disputes and ensure game integrity. eb777 does not receive individually identifiable personal data from game providers beyond what is necessary for dispute resolution.

4. How We Use Your Personal Data

eb777 processes your personal data on the following legal bases and for the following purposes:

• Contract performance: To register and maintain your account, process deposits and withdrawals, verify your identity, settle bets, deliver customer support, and administer bonuses and promotions to which you are entitled under the eb777 Terms and Conditions.
• Legal obligation: To comply with anti-money laundering (AML) obligations, including transaction monitoring, suspicious activity reporting, and record-keeping. To verify that you meet the minimum age requirement of 21 years. To respond to lawful requests from competent authorities.
• Legitimate interests: To detect and prevent fraud, collusion, bonus abuse, and other forms of prohibited activity that threaten the integrity of the Platform. To monitor session activity for the purpose of identifying players who may be exhibiting signs of problem gambling, in support of our responsible gaming obligations. To improve the Platform based on aggregated usage data.
• Consent: To send you marketing communications about eb777 promotions, seasonal offers (including BPL season, Eid, and Pohela Boishakh specials), and new product features, where you have opted in to receive such communications. You may withdraw this consent at any time.

eb777 does not use your personal data to make fully automated decisions that produce legal or similarly significant effects without human review. Where automated systems flag an account for investigation (for example, in a fraud detection context), a human eb777 team member reviews the case before any account action is taken.

5. Sharing Your Personal Data

eb777 does not sell, rent, or trade your personal data. We share your data with third parties only in the following circumstances:

• Payment processors: bKash, Nagad, Rocket, Upay, and card network operators receive the minimum data necessary to process your deposit or withdrawal transaction. These providers operate under their own privacy policies and data protection obligations.
• KYC and identity verification providers: Third-party verification services receive your identity documents and personal details solely for the purpose of confirming your identity and age in compliance with AML obligations. These providers are contractually bound to process your data only for this purpose.
• Technology and infrastructure partners: Cloud hosting, server infrastructure, and cybersecurity providers that support the operation of the Platform may have incidental access to data stored on the Platform's infrastructure. These providers are bound by strict data processing agreements and confidentiality obligations.
• Legal and regulatory authorities: eb777 may disclose your personal data to law enforcement agencies, financial regulators, or other competent authorities where required to do so by applicable law, court order, or lawful regulatory request. eb777 is not obliged to notify you of such disclosures where doing so would be unlawful or would prejudice an investigation.
• Dispute resolution: In the event of a formal dispute between you and eb777, relevant account and transaction data may be shared with an independent adjudicator or arbitration body for the purpose of resolving the dispute.

All third-party service providers engaged by eb777 are subject to contractual data protection obligations consistent with applicable privacy standards. eb777 conducts due diligence on third-party providers to ensure they maintain appropriate technical and organisational security measures.

6. Cookies & Tracking Technologies

The eb777 Platform uses first-party cookies and similar technologies to deliver, maintain, and improve the Platform experience. eb777 does not use third-party advertising cookies or cross-site tracking technologies for commercial advertising purposes.

The following types of cookies are used on the eb777 Platform:

• Essential cookies: Required for the Platform to function. These include session authentication cookies that keep you logged in, security tokens that protect against cross-site request forgery (CSRF), and load-balancing cookies. These cannot be disabled without breaking the Platform.
• Functional cookies: Used to remember your preferences, such as language settings, display preferences, and responsible gaming tool configurations. Disabling these cookies may affect the quality of your experience.
• Analytics cookies: Used to collect aggregated, anonymised data about how players navigate and use the Platform, including page views, session durations, and feature usage. This data is used solely to improve Platform design and performance. No individual player is identified through analytics data.

You may manage cookie preferences through your browser settings. Note that disabling essential cookies will prevent you from logging into your eb777 account. eb777 does not respond to "Do Not Track" browser signals, as there is no consistent industry standard for interpreting such signals.

7. Data Security

eb777 implements technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:

• SSL/TLS encryption on all connections between your device and eb777 servers, ensuring that data transmitted over the network cannot be intercepted in a readable form.
• Password hashing using industry-standard one-way cryptographic algorithms. eb777 employees cannot retrieve your password in plain text; if you forget your password, a reset process is required.
• PCI-DSS compliant payment processing via our payment partners, ensuring that card details are handled to the highest payment security standards without eb777 storing raw card data.
• Access controls limiting internal access to personal data on a strict need-to-know basis. Only personnel whose job functions require access to specific data are authorised to view it.
• Regular security audits and penetration testing conducted to identify and remediate vulnerabilities in the Platform's infrastructure before they can be exploited.
• Incident response procedures that define how eb777 responds to a data security breach, including the timelines for notifying affected players where a breach is likely to result in a high risk to their rights and freedoms.

While eb777 takes all reasonable precautions to protect your personal data, no internet transmission or electronic storage system is entirely immune from risk. eb777 cannot guarantee absolute security, but we are committed to continuous improvement of our security posture and to responding promptly and transparently to any incident that may affect your data.

8. Data Retention Periods

eb777 retains personal data for the periods specified below, after which data is securely deleted or irreversibly anonymised:

• Account and identity data: Retained for a minimum of 5 years following the date of account closure, in compliance with anti-money laundering record-keeping requirements. Where an account is subject to an ongoing investigation or legal proceeding at the time of closure, data is retained until the matter is fully resolved.
• Transaction records: Retained for a minimum of 5 years from the date of each transaction, consistent with financial record-keeping obligations.
• KYC verification documents: Retained for a minimum of 5 years following account closure or the date of the verification event, whichever is later.
• Customer support communications: Retained for 3 years from the date of the final communication in a support case, for quality assurance and dispute resolution purposes.
• Technical and usage data (logs): Retained for 12 months from the date of collection, after which logs are purged from active systems.
• Marketing consent records: Retained for the duration of your active marketing consent plus 3 years following withdrawal of consent, to demonstrate compliance with consent obligations.

9. Your Privacy Rights

As a player registered on the eb777 Platform, you have the following rights in respect of your personal data. To exercise any of these rights, please contact eb777 support at [email protected]. eb777 will respond to all rights requests within 30 days of receipt.

• Right of access: You may request a copy of all personal data that eb777 holds about you, together with information about how that data is being processed.
• Right to rectification: You may request correction of any personal data that is inaccurate, incomplete, or outdated. Where technically feasible, you may update certain data (such as your contact email or mobile number) directly from within your account settings.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected. This right is subject to override by legal obligations — for example, AML retention requirements mean eb777 cannot delete transaction and identity records for closed accounts during the mandatory retention period.
• Right to restriction of processing: You may request that eb777 restrict the processing of your data while a correction request is pending, or where you have objected to processing and that objection is under review.
• Right to data portability: You may request a copy of the personal data you have actively provided to eb777 in a structured, commonly used, machine-readable format (such as CSV), where technically feasible.
• Right to object: You may object to processing of your data carried out on the basis of eb777's legitimate interests. eb777 will honour such objections unless it can demonstrate compelling legitimate grounds for the processing that override your interests.
• Right to withdraw consent: Where processing is based on your consent (for example, marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing that occurred before withdrawal.

10. Marketing Communications

eb777 may send you promotional communications by SMS, email, or in-Platform notification where you have explicitly opted in to receive such communications at the time of registration or subsequently through your account settings. These communications may include information about deposit bonuses, free spin offers, cricket betting promotions during BPL and IPL seasons, Eid and Pohela Boishakh seasonal offers, and new game launches.

You may opt out of marketing communications at any time by updating your notification preferences within your account settings, or by contacting support at [email protected] and requesting removal from marketing lists. Opt-out requests are processed within 5 business days. Note that opting out of marketing communications does not affect transactional communications such as deposit confirmations, withdrawal notifications, account security alerts, and support responses, which eb777 will continue to send as they are necessary for the operation of your account.

11. Minors

The eb777 Platform is strictly intended for individuals aged 21 years and above. eb777 does not knowingly collect personal data from individuals under the age of 21. The registration process includes an age declaration, and eb777 may request documentary proof of age at any time as part of the KYC verification process.

If eb777 becomes aware that personal data has been collected from an individual under the age of 21, the associated account will be immediately closed, all funds including any winnings will be forfeited in accordance with the Terms and Conditions, and the data will be deleted from eb777's systems as soon as practicable, subject to any mandatory retention obligations arising from applicable law.

If you are a parent or guardian and believe that a minor under your care has registered an account on the eb777 Platform without your knowledge, please contact [email protected] immediately so that we may investigate and take appropriate action.

12. Changes to This Privacy Policy

eb777 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, our data processing practices, or the services we offer. The effective date at the top of this document reflects the date of the most recent revision.

Where amendments are material — for example, where we introduce a new purpose for processing your personal data or a new category of third-party sharing — eb777 will notify registered players by email to their registered address and by posting a prominent notice on the Platform prior to the changes taking effect. For minor or non-material amendments, updating the effective date and publishing the revised Policy on the Platform will constitute sufficient notice.

Your continued use of the eb777 Platform following the publication of a revised Privacy Policy constitutes your acknowledgement of the changes. We encourage you to review this Policy periodically to stay informed about how eb777 protects your data.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or eb777's handling of your personal data, please contact our support team using the details below. All privacy-related enquiries are treated with strict confidentiality.

• Email: [email protected] (plain text — not a clickable link)
• Subject Line: Please use "Privacy Request" or "Data Enquiry" in your subject line to ensure prompt routing to the correct team
• Support Hours: 24 hours a day, 7 days a week, 365 days a year
• Response Time: Privacy requests are acknowledged within 2 business days and resolved within 30 calendar days

For matters relating to responsible gaming, deposit limits, self-exclusion, or problem gambling support, please visit our dedicated Responsible Gaming page. For the full terms governing your use of the Platform, please refer to our Terms & Conditions.